Support
Need help with NextGO Train? Here's how to get in touch.
Include your iOS version and a short description of the issue.
Common questions
- Do I need an account?
- No. There's no sign-up. Access is unlocked by an auto-renewing subscription through your Apple ID (monthly or yearly).
- How do I manage or cancel my subscription?
- Subscriptions are managed by Apple. On your device, open Settings → [your name] → Subscriptions, or App Store → your profile → Subscriptions. Cancelling stops future renewals; you keep access until the current period ends.
- How do I restore my subscription on a new device?
- Open the app and choose Restore Purchases on the paywall, signed in with the same Apple ID.
- How do commute alerts work?
- Create a commute (line plus your “from” and “to” stations) and set the days and time window you want to be alerted in. We'll notify you about delays and cancellations in that window. A commute is a route and a time window — not a record of when you actually travel.
- Does NextGO use my location?
- No. NextGO never requests location access — you choose your stations manually.
- How do I delete my data?
- You can delete individual saved commutes in the app at any time. When your subscription ends, data associated with it is automatically deleted within 90 days. See the privacy policy for details.
- Where does the train data come from?
- Live data is provided by Metrolinx / GO Transit Open Data. NextGO is an independent app and is not affiliated with or endorsed by Metrolinx.